Legal

Privacy Policy

How we collect, use, disclose and protect your personal information.

Operated by nextAIR · Last revised 23 August 2026

nextAIR
Email: nextair.neet@gmail.com
Website: https://www.nextair.live

Introduction

This Privacy Policy describes how nextAIR and its affiliates (collectively “nextAIR”, “we”, “our”, “us”) collect, use, share, protect or otherwise process your information / personal data through our website https://www.nextair.live and the nextAIR web application (hereinafter referred to as the “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy — the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship, and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

  • Identity and contact data provided during sign-up/registration — name, email address, phone number (if provided), and school/target-exam details you choose to share.
  • Account credentials — passwords are stored in hashed form only; we never store them in readable form.
  • Usage and performance data — practice sessions, test attempts, scores, mistakes, chapter/topic progress and timestamps.
  • Technical data — IP address, browser type, device information, cookies and local storage identifiers.
  • Payment data — transaction ID, payment status and amount. Card, UPI and net-banking credentials are collected and processed entirely by our RBI-regulated payment gateway partners; we never see or store your full payment instrument details.
  • Communications — support emails, feedback and AI-tutor hint ratings.

We do not collect biometric information, facial or physiological data, government identity documents, or bank account numbers. You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences and other information that you choose to provide on our Platform; this information is compiled and analysed on an aggregated basis to improve the Services.

If you receive an email or a call from a person or association claiming to be nextAIR seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. We will never ask for it. If you have already revealed such information, report it immediately to an appropriate law enforcement agency and write to us at nextair.neet@gmail.com.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt out of such uses. We use your personal data to:

  • Provide, operate and improve the Services (practice, mocks, adaptive coach, analytics, rank projections).
  • Create and manage your account and authenticate you across devices.
  • Process payments, activate paid access and send transaction confirmations.
  • Enhance customer experience, resolve disputes and troubleshoot problems.
  • Send service-related communications (verification, password reset, security alerts) and — where you have not opted out — inform you about offers, products, services and updates.
  • Detect and protect against error, fraud and other criminal activity, and enforce our Terms of Use.
  • Conduct research, analysis and surveys, and as otherwise described to you at the time of collection.
  • Comply with legal and regulatory obligations.

You understand that your access to these products/services may be affected in the event permission is not provided to us.

Legal basis for processing (DPDP Act)

We process personal data based on: (a) your consent; (b) performance of a contract (to provide Services you request); (c) legitimate uses permitted under the DPDP Act (security, fraud prevention, service improvement); and (d) compliance with law.

Sharing

We may share your personal data with:

  • Cloud hosting, database, email and CDN providers who process data on our behalf under confidentiality obligations.
  • Payment gateway partners including PhonePe and other RBI-regulated payment processors, solely to process and reconcile your transaction.
  • Coaching institutes or schools, only where you have joined the Platform through that institute — and then only your performance analytics, never your private mistake diary.
  • Government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders or other legal process.
  • Third-party rights owners or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims that content violates the rights of a third party, or protect the rights, property or personal safety of our users or the general public.

We do not sell your personal data to third parties, and we do not share it with logistics or delivery partners — the Services are digital and nothing is ever shipped.

Security precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures, including encryption in transit (HTTPS/TLS), access controls and database row-level security. Once your information is in our possession, or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure, and therefore there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Data deletion and retention

You have an option to delete your account from your profile and settings on the Platform; this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. In the event of any pending grievance, claim, transaction dispute or other pending service, we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or for other legitimate purposes such as tax, audit and dispute resolution. We may continue to retain your data in anonymised form for analytical and research purposes.

Your rights

You may access, rectify and update your personal data directly through the functionalities provided on the Platform. Under applicable Indian law including the DPDP Act, you may also have the right to erasure, to nominate another person to exercise your rights, and to a grievance redressal mechanism. To exercise these rights, contact us at nextair.neet@gmail.com.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. While providing your personal data over the Platform, you consent to us (including our affiliates, technology partners and other third parties acting on our behalf) contacting you through SMS, instant messaging apps, call and/or email for the purposes specified in this Privacy Policy.

You have an option to withdraw the consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in the subject line of your communication. We may verify such requests before acting on them. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Cookies and tracking technologies

We use cookies and local storage to maintain sessions, remember preferences and analyse usage. You may disable cookies through your browser settings; some Platform features may not function properly if cookies are disabled.

Children’s privacy

The Platform is intended for exam aspirants aged 13 years and above. Where a user is a child under applicable law, we process personal data only with verifiable consent of a parent or lawful guardian, and we do not undertake tracking, behavioural monitoring or targeted advertising directed at children.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert or notify you about significant changes to the Privacy Policy in the manner as may be required under applicable laws. The updated version will be posted on this page with a revised “Last revised” date.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the DPDP Act, the contact details of the Grievance Officer are provided below:

We will acknowledge your complaint within 24 hours and endeavour to resolve it within 15 days from receipt, or within such period as prescribed under applicable law.

Contact us

For privacy-related questions, contact us at nextair.neet@gmail.com or visit our Contact Us page. See also our Refund and Cancellation Policy and Shipping and Delivery Policy.