EDUCRAFTERS operates nextAIR as a digital-only educational service. No physical goods are sold or shipped. This policy is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable provisions of the Consumer Protection Act, 2019.
1. Free plan
The Starter (free) plan requires no payment and is not subject to refunds.
2. Paid subscriptions
Paid plans (e.g. Premium at ₹499/month and nextAIR Pro at ₹4,999/season) are prepaid digital access plans. Access begins immediately upon successful payment unless stated otherwise at checkout.
3. Cancellation
- Monthly plans: You may cancel auto-renewal from your account or by emailing nextair.neet@gmail.com. Cancellation stops future billing; access continues until the end of the paid period.
- Seasonal plans: Non-renewing unless stated otherwise at purchase.
4. Refund eligibility
Refunds may be considered within 7 (seven) calendar days of purchase if:
- You were charged twice for the same plan;
- Payment succeeded but access was not activated due to a technical fault on our side;
- The Service was materially unavailable for more than 48 continuous hours during your paid period (excluding scheduled maintenance).
5. Non-refundable cases
Refunds are generally not provided when:
- You changed your mind after accessing paid features (practice, mocks, hints, analytics);
- Failure is due to your device, internet or account misuse;
- You violated our Terms & Conditions;
- A significant portion of the subscription period has already been used.
6. Digital services — no physical returns
As we deliver digital educational services only, physical return of goods does not apply. This policy governs cancellation and monetary refunds only.
7. How to request a refund
Email nextair.neet@gmail.com with: registered email, transaction / payment ID, date of purchase and reason. We respond within 3 business days.
8. Refund processing
Approved refunds are processed to the original payment method within 7–10 business days, subject to your bank, UPI or payment provider timelines.
9. Chargebacks
Please contact us before initiating a chargeback — we resolve most issues faster directly.
10. Consumer rights
Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 for digital services in India.