This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform operated by nextAIR (“Platform Owner”, “we”, “us”), a digital-only educational service: every purchase is a licence to access online content and assessment tools. No physical goods are sold, stocked or shipped. This policy is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019.
This policy should be read together with our Terms and Conditions, Privacy Policy and Shipping and Delivery Policy. Under this policy:
Cancellation policy
- Cancellations will only be considered if the request is made within 7 (seven) calendar days of placing the order / making the payment, provided you have not substantially consumed paid features (full mock tests, unlimited practice, premium analytics or AI hints beyond trial use).
- Cancellation requests may not be entertained once paid Services have been fully activated and substantially used during the paid period, because digital access is granted immediately on payment and cannot be recalled.
- Our paid plans — Premium at ₹2,499/year and nextAIR Pro at ₹4,999/year — are prepaid for twelve months and do not auto-renew. There is no recurring mandate to cancel and no card is stored: when the twelve months end, access simply returns to the free Starter plan unless you choose to buy again.
- The free Premium trial takes no payment details and ends by itself — its length is shown on the pricing page at the time you start it. Nothing to cancel, nothing charged.
Return policy
Returns and exchanges are not applicable to nextAIR. The Services are digital — a subscription or digital study material delivered to your registered account — so there is no physical item to return, no original packaging, and no doorstep collection. Nothing is dispatched by courier or post at any point. Where a purchase qualifies under the sections below, the remedy is a monetary refund to your original payment method, not a return or exchange.
Defective, inaccessible or misdescribed content
In case you cannot access the content you paid for, or the content delivered is materially different from what was described at the time of purchase, please report it to our support team within 7 days of purchase at nextair.neet@gmail.com. Our support team will look into your complaint and take an appropriate decision, which may include restoring access, replacing the content or issuing a refund under the section below.
Refund policy
Refunds may be approved in the following circumstances:
- Duplicate charge: you were charged twice for the same plan or transaction.
- Activation failure: payment was successful but paid access was not activated on our Platform due to a technical fault attributable to us, and we could not resolve it within 48 hours.
- Service outage: the paid Service was materially unavailable for more than 48 continuous hours during your paid period (excluding scheduled maintenance communicated in advance).
- Eligible cancellation: a valid cancellation request made within 7 days of purchase before substantial use of paid features, as determined by us in good faith.
Non-refundable situations
Refunds will generally not be provided when:
- You changed your mind after substantially using paid features.
- Failure is caused by your device, internet connection or incorrect account details.
- You violated our Terms and Conditions.
- A significant portion of the subscription period has already elapsed.
How to request a cancellation or refund
Email nextair.neet@gmail.com with:
- Your registered email address on the Platform.
- Transaction / payment ID and date of purchase.
- Reason for cancellation or refund request.
We will acknowledge your request within 3 business days.
Refund processing timeline
In case of any refunds approved by nextAIR, the refund is initiated within 3 business days of approval and will take 7–10 business days to be credited to your original method of payment (UPI, card or net banking), subject to your bank or payment provider timelines. If a transaction failed but money was debited, reversal will occur as per RBI guidelines (typically within 5–7 business days) through your payment provider.
Shipping charges
No shipping, delivery or handling charge is levied by nextAIR at any time, because nothing is shipped. The price shown at checkout is the total amount payable — it is inclusive of all applicable taxes and nothing is added to it. See the Shipping and Delivery Policy.
Chargebacks
Please contact us before initiating a chargeback or payment dispute. We resolve most billing issues faster when contacted directly.
Consumer rights
Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 and applicable e-commerce rules in India.
Contact for refund and cancellation queries
nextAIR
Email: nextair.neet@gmail.com
Contact Us page